Check In and Check Out
Check-in time from 2:00 PM (or earlier if the villa is ready) and check-out time is 12:00 noon on the day of departure. Late check-out based on villa’s availability. An additional charge may be required, please discuss before you arrival. Any check-out until 6:00 PM may be charged at 50% of the applicable daily rate. Check-out later than 6:00 PM is considered as one additional night.
Change of Booking
Any changes to your booking dates will be based on villa’s availability and cancellation policy from each villas.
- After you confirm with us that you wish to book a particular villa then we will arrange for the owner to hold your booking for the dates you require for 3 days.
- During the3 day hold period you will need to pay your deposit and provide us with a proof of payment slip as soon as you can.
- We will advise the owner that the deposit has been sent and to block those dates out on their booking calendar.
- Upon receipt of your deposit into our bankaccount we will send you an official receipt confirming your deposit and booking details.
- In the event the deposit has not been forwarded or received during the 3 days then the booking may be null and void or made available to other parties until your deposit is received.
Each villa owner may have different cancellation policies which may result in the forfeiture of deposit(s) and payments made.
Special for Villas under Bali Villas R Us Management, the cancellation policies as below :
- More than 61 days prior to arrival date full refund less 10% administration fees.
- Between 30 – 60 days prior to arrival date 50% of total amount will be refunded and if not paid you will still be liable.
- Less than 30 days prior to arrival date nil refund but if we are able to re-book the villa to someone else then we will credit this amount towards another booking date for you in the future.
Functions and Additional Fees
Additional fees may arise if :
- You wish to arrange functions, parties, weddings or other events which may include outside guests, entertainment, bands, dance performances, etc.You will need to notify us upon booking the villa or well before you check-in so that we are able to arrange the relevant approvals from the owners and the local Banjar (village leaders). Additional fees will be incurred to cover these costs and other wear and tear on eth property and plumbing systems.
- Additional guests staying at the villa that have not been previously booked or notified. The additional guests charges are usually USD 30 / person / night and we can arrange additional bedding f notified in advance.
- Rental of any additional items such as swimming pool fences, baby cots and furniture, motor vehicles etc.
- Any other special items requested such as purchasing of food, meals, chef, massage services etc.
Confidence On Payment
Payment terms are generally the same throughout the industry, which is :
50% Rental Deposit together with the completed Guest Reservation Form must be received by management within three (3) working days after the relevant invoice and payment instructions have been given to the client. If a deposit is not received within this time, the booking may become null and void until the payment is received and if the villa is still available.
- Final Payment
Final payment is required 30 days prior to arrival (45 days for Christmas/New Year bookings) or immediately if booking is made less than 30 days prior to arrival. In the case of bookings made 45 days prior to arrival, full payment is required within three (3) working days, or on arrival if less than three (3) working days, whichever comes first. All payments must be made in USD or equivalent.
- In some instance where the booking is more than 6 months in advance we may be able to structure a payment program with a reduced initial deposit and the balance in stages. This service is not guaranteed with all villas but we recognize that it may be a preferred option for some guests and will try to arrange where possible.
- Payment can be made by either Telegraphic transfer, credit card or cash deposit. We will provide you the details upon confirmation of your booking.
- We can accept payment by Credit card in USD and for this transaction we use Molpay as our payment gateaway, so in your billing statement will state GIP-MOLPay.
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