Bali Villas R Us COVID-19 Policy Updates

We support the Hospitality industry by offering the experience of booking incredibly luxurious villas in Bali, for an unforgettable journey you will always thank yourself for!

Flexibility is required though, as the Coronavirus impacts the tourism industry. In the event where your trip is disrupted due to Covid-19, the below terms and conditions apply:

We suggest that all guests should book their travel insurance that covers for Covid-19 impact.  Should you wish to cancel your booking, we will supply you with the necessary paperwork to claim your travel insurance. If you are not covered by travel insurance, please refer to the policies on our managed villas below in the event your trip is disrupted.

GENERAL POLICY :

For existing booking made before 1st of June 2021

The existing cancellation policies apply. If the booking arrival date is equivalent to or more than thirty (30) days, we give the flexibility to postpone the booking and convert it into a credit voucher:

  • Up to eighteen (18) months from the initial arrival date if the booking is confirmed with full payment.
  • Up to twelve (12) months from the date of cancellation if the booking is confirmed only with deposit. Balance payment can be done upon arrival.

If the booking arrival date is less than thirty (30) days, the cancellation policy will be based on the promotion rate booked by the guest.

For new bookings from 1st of July 2021 onwards:

  • Cancellations made more than thirty (30) days before the date of arrival are eligible for a credit note for up to twelve (12) months from your original arrival date OR a cash refund of 80% from the total invoice.
  • Cancellations made within thirty (30) days of the arrival date will be converted into a credit note for up to twelve (12) months from your original arrival date – no cash refund.
  • For peak season bookings: If you cancel anytime due to a COVID-related event, you will be provided with twelve (12) months credit from the original arrival date – no cash refund.

Booking refund or provide a credit note are based on the following conditions:

  • Your country of residence issues a travel ban or a warning of ‘Do not travel’ (or the equivalent) to the destination booked.
  • Your flight is canceled and alternatives are not available.
  • There is a government-enforced quarantine upon your return from one of our destinations.

Terms and Conditions:

  • Proof will be required before confirming eligibility to this clause.
  • Cash refund will be minus any fees that may be incurred for international remittance if requested.
  • Credit note allows you to rebook the same villa during the same rate period (season) within twelve (12) months of your original arrival date. You may confirm your travel dates at a later point in time, as long as the stay is completed within twelve (12) months of the original check-in date.
  • The minimum length of stay shall also follow the period of the new dates.
  • Policy for new bookings applies to selected managed villas.
  • Extension of credit note validity may be requested and it is subject to approval.

PROMO RATE & LONG STAY BOOKING POLICY :

For bookings made since 1st May 2020 for any special promotion rate or long stay booking (weekly & monthly), the cancellation will follow the Terms & Conditions of each promotion. Please make sure you are aware and read carefully the terms and conditions before making any booking.

  • We work with our partners and list their villas on our website. Please check the policy described on the listing or your booking confirmation.
  • For villas that are not part of our exclusively managed villas, portfolio, please contact us by email : ([email protected]) or WA +6281236868956 so we can check on the latest cancellation policy for your desired property:

We commit to providing the high-level standards of Health & Safety in Bali Holiday Accommodation and have adapted our usual practices in line with World Health Organization (WHO) guidelines and we also follow local government updates to ensure the villas remain a COVID-safe getaway:

Cleanliness at the villa

  • Deep cleaning and sanitizing of the villa before guest check-in.
  • We will professionally disinfect hard surface areas to ensure all areas are fully covered before check-in.
  • Daily cleaning of common areas, swimming pools, as well as bedrooms and bathrooms.

Your safety

  • Hand sanitizers are available in every villa. Medical face masks are available on request free of charge.
  • Staff will always wear masks during their duties, regularly wash their hands, and do daily temperature checks. The kitchen staff wears masks and gloves. Staff during cleaning will wear a mask and gloves.
  • Daily temperature checking of staff and guests upon check-in.
  • Any guests showing signs of fever, dry cough, sore throat, shortness of breath, and muscle pain will be referred to the local hospital.

Social distancing

  • Our staff observes social distancing rules and will wear masks & gloves when serving food and beverages.
  • Although they might be physically distant, be rest assured that we will still deliver the same warm service with a smile!

Staff vaccinations

  • In line with the vaccination program in Bali, we’re delighted to inform you that 100% of our local team members have been fully vaccinated against COVID-19.

Please note: Guidelines may vary for a few villas. Please reconfirm with our reservations or our villa specialist team upon inquiry via Email: [email protected] or WA +6281236868956

 

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